Booking your appointment
Appointments must be made using our online booking platform. The only exceptions are check-up requests.
Your appointment will be reserved for you. This will be confirmed by email as soon as you complete the booking process, and a reminder will be sent via SMS 48 hours before your scheduled appointment.
We kindly request that you arrive in good time for your appointment; 10 minutes ahead is ideal.
Check ups can be requested via our ‘Contact us‘ page, by email: info@drjoshua.co.uk or via WhatsApp: +44 7534 905986. Please include a clear, well-lit photograph with your request. BE patients, please WhatsApp: +32 495 53 28 38.
Whether booking a treatment or consultation with Dr Joshua, please note the following:
Booking fee
All appointments require a £150 deposit. This helps us to keep non-attendance and late arrivals to a minimum; something that would otherwise drive-up prices and cut into other patients’ treatment times.
The deposit is non-refundable but is credited in full to any treatments on the day of your appointment. If no treatments are given, it serves as your consultation fee.
On rare occasions where someone from the booking team or Dr Joshua books a further appointment for you without taking the deposit – for example during an appointment – payment for your treatment on the day will be due in full.
Rescheduling, cancellations and failing to attend
Our cancellation policy allows you to reschedule your appointment once only, provided we are notified at least two full days* in advance, for no additional cost.
Where adequate notice is given, we will hold your deposit for up to 12 months until you’re ready to book again. In this case, we invite you to email us with details of when you’re ready to attend and we will make the appointment for you, subject to availability. This will avoid the need to pay the deposit again via the booking platform.
Beauty treatments with our nurse aesthetic practitioners (including Hydrafacial, microneedling and exosomes, Forma RF, Keravive and Morpheus8) must be paid for in full in advance. At least two full days’ notice to postpone or reschedule must be given or the treatment fee will stand.
Rescheduling within two days of your appointment will result in the forfeit of your full deposit or beauty treatment payment.
*Please note: two full days does not mean 48 hours. For example, if your appointment is on a Friday and you wish to reschedule, you must let us know by the end of business hours on Tuesday, at the latest, or the deposit will be forfeited, and you will be invited to book another appointment online.
If you are not checked-in to the waiting area by the starting time of your appointment, there is a chance you may not be seen or treated that day, and you may lose your deposit. (This includes, but is not limited to, sickness, travel problems, whether involving local traffic or public transport issues).
Please note, we may advise against, or decline to treat you on the day, if you:
• Are planning to marry within six weeks of your consultation (there may be possible bruising and swelling)
• Are planning to attend any other important event soon after your treatment
• Have an active cold sore or other skin condition in the area to be treated
• Have any underlying illnesses or previous surgeries in the area that weren’t mentioned beforehand
• Have had previous or incorrectly placed filler that needs to be removed first to guarantee optimal results.
Although we always try to be on time for you, on occasion, our appointments may slightly overrun particularly if a patient becomes unwell during their treatment, for example feeling faint or because of complicated cases. We thank you for your understanding.
On rare occasions beyond our control there may be circumstances where we must cancel or reschedule appointments at short notice. In these situations, our bookings team will be in touch to help you find the earliest next available appointment time to suit.
VIVE NAD+
As per UK law, we cannot accept returns of perishable products due to their nature and limited shelf life.
ULTRASOUND
Ultrasound Price
- £350 (non-refundable).
- If dissolving is performed during the same appointment, this is charged in addition to the ultrasound fee. Please refer to our full price list for dissolving rates.
Ultrasound Review Appointments
- Discounted to £250, valid for up to 2 months after your initial ultrasound.
- We do not recommend or performreview scans sooner than 7 days after your first dissolving session.
- We offer a maximum of two ultrasound review appointments as standard. Further scans will only be considered if new treatment has been performed or new concerns have emerged.
- If dissolving is performed at a review, it will be charged at the usual rates, separate from the review fee.
Important Notes re Ultrasound Policy
- Hyaluronidase dosage is based on clinical judgement. While most cases require only one round, multiple sessions may be necessary, and each will be billed accordingly.
- This policy applies to patients dissolving filler not placed by Dr Joshua, as well as to Dr Joshua’s own patients who have chosen to reverse their filler.
- Routine complimentary follow-ups without ultrasound still apply to Dr Joshua’s filler patients, where minor adjustments or refinements are needed around the 6-week mark. These are also limited to two per person.
Post-dissolving: Understanding What You’re Seeing
It’s normal for patients to become more aware of hyperfixated on changes in their face following dissolving. Sometimes, what is perceived as “remaining filler” is actually natural anatomy (e.g. fat pads, tendons, underlying bony prominences, or hollowing) that had been previously disguised.
When filler is removed, our facial features may appear unfamiliar — especially if you’ve grown used to a certain look. This can result in unintentional fixation. If no filler is seen on ultrasound and there is no further response to Hyaluronidase, we must medically conclude that no active filler remains.
For this reason, we do not offer unlimited review scans. If reassurance is still desired after two dissolving sessions and clear ultrasound findings, additional consultations may be booked, but they will be fully chargeable.
Complaints
Complaints can be made in writing to the clinic’s Medical Director via info@drjoshua.co.uk or the postal address below.
Once received, your complaint will be acknowledged within two working days.
The complaint will be investigated and you will receive a written response of the initial outcome within 21 working days.
If you are not satisfied with the outcome, the opinion of an independent aesthetic doctor may be sought.
Any complaints that can’t be resolved by the clinic will be referred to our independent insurance body supplied by CosmeticInsure.
Reviews Archive
Read a selection of Pabau-verified patient reviews here.